1. Overview
Vietravel (“we”) are committed to respecting our customers’ privacy rights. We strive to provide a safe and secure user experience. This Personal Data Protection Policy (hereinafter referred to as “the Policy”) describes the collection, processing, and use of personal data across all our websites (unless otherwise stated). We encourage you to read this Policy carefully and regularly check this page for the latest updates.
According to this Policy, personal data refers to any information relating to an identified or identifiable individual.
By accepting this Policy, you authorize us to collect, use, and/or process your personal data in accordance with the terms set forth herein. This consent is effective from the moment you agree and remains valid until withdrawn in accordance with applicable laws. If you do not agree with the terms stated herein, please refrain from using our services or accessing our websites.
Your personal data may be stored and processed in Vietnam or other countries. When you access our websites from outside Vietnam, you consent to the transfer of your data to Vietnam.
Note: Our websites may contain links to external sites that are beyond our control. Vietravel is not responsible for the privacy practices of such websites. We encourage you to read their respective privacy policies to understand how your data is processed.
2. Types of Personal Data Collected
You understand and agree that Vietravel is authorized to process the personal data provided by you, your legal representative, or third parties, including:
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Full name, date of birth, gender, place of birth, address, nationality, photo, phone number, email, identification documents, account information, online activity history, and other information as required by law;
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Sensitive data may include information such as health status, family relationships, or employment details, in accordance with Decree No. 13/2023/NĐ-CP.
You guarantee that all data you provide is accurate, lawful, and not used for illegal purposes. Vietravel, acting as an intermediary platform, is not responsible for verifying the authenticity or legality of the data provided.
If you provide data belonging to a third party, you confirm that you have obtained their consent.
3. Data Retention Period
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal obligations.
4. Purpose of Data Collection and Processing
Your personal data is collected and used for the following purposes:
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To verify and identify users;
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To send marketing or promotional information, directly or through affiliate partners;
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To manage registrations, customer care, promotions, and updates;
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To provide contracted services;
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To transfer necessary information to service providers (transportation, hotels, restaurants, etc.);
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To send information to embassies/consulates for visa applications;
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To issue invoices in accordance with regulations;
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To comply with the requests of competent authorities;
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And for other lawful purposes disclosed at the time of collection.
5. Disclosure of Personal Data
We do not share your personal data with third parties except when necessary for the processing purposes stated above or as required by law.
6. Authorized Data Processing Organizations
The following entities may access and process your personal data: Vietravel, its subsidiaries, affiliated entities, authorized employees, partners, or contractors appointed to provide services.
7. Cross-border Data Transfer
Your personal data may be transferred outside of Vietnam, specifically to international partners involved in the provision of services.
8. Processing Methods
You agree that your data may be processed using any lawful methods, including collection, storage, modification, encryption, transmission, deletion, etc., via the internet or other channels, whether in Vietnam or abroad.
9. Duration of Processing
Data processing begins upon receipt of the data and continues until an official termination notice is issued by the competent authority.
10. Potential Risks
We implement appropriate security and technical measures. However, you acknowledge that every system carries potential risks (e.g., data leaks, unauthorized access, cyberattacks), and you agree to release Vietravel from liability for any resulting damages.
11. Responsible Entity for Data Processing
Company: Vietravel (VIETRAVEL TOURISM JOINT STOCK COMPANY – Phu Quoc Branch)
Address: No. 53, 30/4 Street, Quarter 1, Phu Quoc Special Zone, An Giang Province, Vietnam
Email: vtv.phuquoc@vietravel.com
12. Data Protection Department
A dedicated department has been established by Vietravel to:
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Manage customer data;
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Prevent, detect, and handle data violations;
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Protect against cyberattacks;
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Recover data in case of incidents;
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Conduct regular inspections of applied security measures.
13. Contact Information
Official website (Phu Quoc): https://vietravelphuquoc.com/
Head Office Address: 190 Pasteur St., Xuan Hoa Ward, Ho Chi Minh City, Vietnam
DPO (Data Protection Officer): hungnt.itc@vietravel.com
