Vietravel Privacy & Cookie Policy

Below is how we use cookies on the Vietravel website and mobile applications, as well as how we handle and protect your personal information:

Cookies

A cookie is a small file that requests permission to be stored on your computer’s hard drive. Once you agree, the file helps analyze web traffic or notifies you when you visit a particular page.

Cookies allow web applications to respond to you as an individual. A web application can tailor its operations to your needs, preferences, and dislikes by gathering and remembering information about your choices.

We use cookies to track traffic and identify which pages are visited most frequently. This helps us analyze data and improve our website to better meet customer needs.
The information collected is used solely for statistical analysis purposes and is then removed from the system.

Cookies also help us provide you with a better website experience by identifying which pages you find useful or not.
Cookies do not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer.
However, this may limit your overall website experience.

Payment & Security

All your transactions are securely processed through the VNPay system using SSL encryption protocol.
Vietravel guarantees that all your card information is completely protected within the VNPay system.

Privacy Policy

What Information We Collect

We may collect the following information:

• Full name, gender, date of birth, address, email, phone number, preferences, etc.

How We Use the Collected Information

We require this information to better understand your needs and provide you with improved service, specifically to:

• Provide necessary information to partners to complete your registration and tour booking;

• Improve our products and services;

• Send seasonal promotions or special offers (if applicable). When you register or submit a request, you agree to receive electronic communications. You can modify this preference on our website, use the unsubscribe tool, or contact us directly if you no longer wish to receive marketing emails;

• Personalize the website according to your interests;

• Disclose your personal information to competent authorities if required by law, or when necessary to prevent, detect, and handle illegal activities, or to protect customers’ rights.

We value your trust in choosing vietravel.fr for online booking. Therefore, we are committed to maintaining the confidentiality and security of your personal information with the highest level of responsibility.

Personal Data

We do not sell, distribute, or lease your personal information to third parties unless you grant permission or if required by law.

If you believe that any information we hold about you is inaccurate or incomplete, please notify us in writing or by email as soon as possible using the contact details provided.
We will promptly correct any incorrect information.

Information Security

We are committed to ensuring the security of your information.
To protect the personal data you provide, we have established appropriate systems and management procedures.

Additionally, we apply both technical and physical security measures to limit access to and use of personal data.
Only authorized employees are permitted to access information, and solely within the scope of their job responsibilities.

Deletion of Personal Data

If you wish to request the deletion of your personal data from Vietravel’s servers for any reason, please send your request to:
📧 vtv.phuquoc@vietravel.com

The processing time for complete data deletion is 7 business days.

External Links

Our website or emails may contain links to other websites.
When you click on these links, you will leave our site. Therefore, we are not responsible for the protection of your information when visiting those websites, as they are not governed by this privacy policy.

We encourage you to carefully read the privacy policy of each website you visit, as their terms may differ from ours.

Updates to the Privacy & Cookie Policy

We reserve the right to modify how we use cookies, as well as how we collect, transmit, and process personal data if necessary.
Accordingly, this policy may be updated to reflect the most recent changes. You may notice differences, and you agree to check this policy regularly while using our website to stay informed of updates.

By continuing to use this website, you acknowledge and agree to the terms of the current Privacy & Cookie Policy and its subsequent updates.