GENERAL TERMS
This website is operated by Vietravel. Please read these terms and conditions carefully before using or registering on the website. Your use of the website signifies your full acceptance of these terms. If you do not agree to all or part of these terms, you should not use this website in any way.
Please note that this website is designed for global access.
The information and prices displayed on this website apply to users worldwide.
We reserve the right to deny access to this website at any time without prior notice.
GOVERNING LAW
Access to this website is conditional upon your agreement that all information on the site, as well as any disputes between you and us, shall be governed by the laws of Vietnam, and all legal proceedings shall fall under the jurisdiction of Vietnamese courts.
USER OBLIGATIONS
When using this website, you agree that:
-
You are financially responsible for all transactions made by you or through your account.
-
You are 18 years or older and have full legal capacity.
-
You guarantee that all information provided about yourself or others is accurate.
-
It is prohibited to use this website for false or misleading registrations.
-
Any threatening, defamatory, obscene, political, racist, illegal, or provocative content is strictly prohibited.
-
You may not modify, copy, transmit, distribute, sell, publish, or license any website content except for personal and non-commercial use.
BOOKING CONDITIONS
When you make a booking through our website, you enter into a direct (legally binding) contractual relationship with us. The booking conditions include limitations and exclusions of liability, along with applicable cancellation or modification fees.
We recommend that you carefully read all applicable booking conditions before completing your reservation.
FORCE MAJEURE
Vietravel is not responsible for any changes or cancellations caused by objective or subjective events such as earthquakes, volcanic eruptions, storms, wars, strikes, protests, terrorism, or political instability. Any support or compensation (if applicable) will depend on the related service provider.
TRAVEL DOCUMENTS
Valid Passport: Customers must hold a valid passport to enter, exit, and travel to destinations in their itinerary (passport must be valid for at least 6 months from the return date).
Documents: All travel-related documents such as payment confirmations, itineraries, and invoices will be sent via email after full payment is received.
Visa: For travelers requiring a visa, please prepare documents yourself or contact Vietravel at least 30 days before departure for visa support (if available).
